Contact Us
Have questions? We're here to help!
Email Support
For technical issues, billing questions, or general inquiries
support@thetradeformula.comResponse time: Within 24 hours
Common Issues
Didn't receive activation code?
Check your spam/junk folder. If still not found, email us with your payment details.
Payment failed but money deducted?
Contact us immediately with your transaction ID. Funds are usually refunded within 5-7 business days.
Extension not working?
Ensure you're on TradingView.com, logged in with the correct email, and have an active subscription.
Exceeded daily limit?
Your quota resets every 24 hours from activation. Consider upgrading to the Premium plan for more analyses.
Support Hours: Monday - Friday, 9 AM - 6 PM IST
We typically respond within 24 hours during business days